Terms of service

Terms of Service

Last Updated: [26/08/2025]

General Terms

These Terms of Service ("Terms") govern your use of www.feminoir.com and the purchase of any products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.

Feminoir reserves the right to modify these Terms at any time. We will notify you of significant changes by posting the updated Terms on our website with a new "Last Updated" date. Your continued use of the website after changes constitutes acceptance of the new Terms.

Eligibility

  • You must be at least 16 years old to make purchases on our website
  • If you are under 18, you must have parental or guardian consent to use our services
  • By using our website, you represent that you have the legal capacity to enter into these Terms
  • You must provide accurate and complete information when creating an account or placing orders

Use of Website

Permitted Use:

  • Browse and purchase products for personal use
  • Create an account to track orders and preferences
  • Contact our customer service team

Prohibited Use:

  • Use the website for any unlawful purposes
  • Attempt to gain unauthorised access to our systems
  • Upload malicious code or interfere with website functionality
  • Use automated systems (bots) to access our website without permission
  • Resell our products commercially without authorisation

Account Security:

  • You are responsible for maintaining the confidentiality of your account credentials
  • Notify us immediately of any unauthorised use of your account
  • We reserve the right to suspend accounts that violate these Terms

Product Information

  • We make every effort to display accurate product descriptions, images, and pricing
  • Product colours may vary slightly due to screen settings and lighting
  • Sizes and measurements are approximate and may vary slightly
  • We reserve the right to correct pricing errors, even after an order has been placed
  • Product availability is subject to change without notice

Orders and Payment

Order Process:

  • All orders are subject to acceptance and product availability
  • We reserve the right to refuse or cancel orders for any reason, including:
    • Pricing or product information errors
    • Suspected fraudulent activity
    • Inability to verify payment information
    • Delivery restrictions to certain locations

Payment:

  • Payment must be received and verified before order dispatch
  • We accept major credit cards, debit cards, and PayPal
  • All prices are listed in British Pounds (£) and include VAT where applicable
  • Payment processing is handled by secure, PCI-compliant third-party providers

Order Confirmation:

  • You will receive email confirmation once your order is placed and payment is processed
  • Order confirmation does not guarantee product availability or final acceptance

Shipping and Delivery

  • Shipping times are estimates and may vary due to factors beyond our control
  • Risk of loss and title to products pass to you upon delivery
  • Please refer to our [Shipping Policy] for detailed information about delivery times, costs, and geographical restrictions

Returns and Refunds

  • Please refer to our [Refund Policy] for comprehensive information about:
    • Return eligibility and timeframes
    • Return process and requirements
    • Refund processing times and methods
    • Conditions that may affect returns

Privacy and Data Protection

Your privacy is important to us. Please review our [Privacy Policy] to understand how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

Intellectual Property

Our Rights:

  • All content on www.feminoir.com, including text, images, logos, graphics, and software, is owned by Feminoir or our licensors
  • Content is protected by copyright, trademark, and other intellectual property laws
  • The Feminoir name and logo are registered trademarks

Your Rights:

  • You may view and use our website content for personal, non-commercial purposes
  • You may not reproduce, distribute, modify, or create derivative works without written permission
  • Any unauthorised use may result in legal action and termination of your account

User-Generated Content

  • If you submit reviews, comments, or other content, you grant us a non-exclusive, royalty-free licence to use, modify, and display such content
  • You are responsible for ensuring your content does not violate any laws or third-party rights
  • We reserve the right to remove any content that violates our policies

Disclaimers

Website Availability:

  • We strive to maintain website availability but cannot guarantee uninterrupted access
  • We may suspend the website for maintenance, updates, or other operational reasons

Product Disclaimers:

  • Products are sold "as is" without warranties beyond those required by law
  • We do not warrant that products will meet your specific requirements or expectations

Limitation of Liability

Liability Limits:

  • Our total liability to you is limited to the purchase price of the specific product(s) in question
  • We are not liable for any indirect, incidental, consequential, or punitive damages
  • This includes loss of profits, data, or business opportunities

Consumer Rights:

  • These limitations do not affect your statutory rights as a consumer under UK law
  • Nothing in these Terms excludes liability for death, personal injury, or fraudulent misrepresentation

Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters, war, terrorism, or government actions
  • Internet outages, cyber attacks, or technical failures
  • Supplier delays or transportation disruptions

Termination

  • We may terminate your account or access to our website at any time for violation of these Terms
  • You may stop using our website at any time
  • Termination does not affect outstanding orders or your consumer rights

Dispute Resolution

UK Consumers:

  • If you are a UK consumer, you may be entitled to use alternative dispute resolution services
  • You can access the EU Online Dispute Resolution platform or contact your local Trading Standards office

General Disputes:

  • We encourage you to contact us first to resolve any issues: hello@feminoir.com
  • If direct resolution is not possible, disputes shall be handled through UK courts

Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any legal proceedings shall be brought exclusively in the courts of England and Wales.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Email: hello@feminoir.com
  • Address: Feminoir, 200 Collier Row Ln, Romford, RM5 3JB, United Kingdom
  • Website: www.feminoir.com

These Terms of Service comply with UK consumer protection laws and e-commerce regulations.