Shipping Policy

At Feminoir, we strive for reliable and transparent shipping throughout the United Kingdom. We partner with trusted suppliers to ensure quality delivery.

UK Shipping

• Standard Delivery: £4.99
• Free Shipping: On all orders over £60

Shipping Information

• Delivery times: 7-15 business days
• All orders include full tracking – you'll receive an email with your tracking number once dispatched
• Delivery times may vary due to weather conditions or holidays
• We use reliable couriers for secure delivery
• We currently deliver exclusively within the United Kingdom (England, Scotland, Wales, and Northern Ireland)

Restricted Areas

Please note that delivery to the following areas may have longer delivery times or additional charges:

• Scottish Highlands and Islands
• Northern Ireland (some remote areas)
• Isle of Man and Channel Islands

Order Confirmation & Dispatch

• You will receive an order confirmation email immediately after purchase
• A shipping confirmation email with tracking details will be sent within 1-3 business days
• If you don't receive confirmation emails, please check your spam folder or contact us

Tracking Your Order

• Use the tracking link in your confirmation email to monitor progress
• Tracking information may take 24-48 hours to update after dispatch
• If there's no tracking update after 10 business days, contact hello@feminoir.com
• You can also contact us anytime for order status updates

Delivery Arrangements

• A signature may be required upon delivery
• If you're not available to receive your parcel, our courier will attempt redelivery or leave it at a designated safe place

Missing or Damaged Items

If your order arrives damaged or incomplete, please contact our customer service team within 48 hours of delivery. We'll arrange for a replacement or full refund promptly.

For any shipping questions, our team is here to help – email hello@feminoir.com. We appreciate your patience and aim to make every delivery smooth!

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This shipping policy is subject to change.