Contact information
Contact Information
Company Details
Business Name: Feminoir
Website: www.feminoir.com
Registered Address: Feminoir, 200 Collier Row Ln, Romford, RM5 3JB, United Kingdom
Customer Service
Primary Contact
Email: hello@feminoir.com
Response Time: Within 24 hours during business days
Order Inquiries: Please include your order number for faster assistance
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM (GMT/BST)
Saturday: 10:00 AM - 2:00 PM (GMT/BST) - Email support only
Sunday: Closed
UK Public Holidays: Closed
During peak periods (Black Friday, Christmas), response times may be extended to 48 hours
Priority Support
- VIP Customers: Faster response within 12 hours
- Orders over £200: Priority handling and dedicated support
- Urgent Issues: Mark emails as "URGENT" for expedited response
Live Chat Support
Available: Monday-Friday, 9:00 AM - 6:00 PM (GMT/BST)
Access: Available directly on our website homepage
Live Chat Support includes:
- Real-time order assistance
- Product information and sizing guidance
- Shipping and delivery updates
- Returns and exchange support
- Technical website assistance
Contact Methods by Inquiry Type
General Inquiries
Email: hello@feminoir.com
Topics: General questions, feedback, partnerships
Order Support
Email: hello@feminoir.com
Required Information: Order number, email address used for purchase
Topics: Order status, shipping updates, delivery issues
Returns & Exchanges
Email: hello@feminoir.com
Required Information: Order number, reason for return, photos if applicable
Topics: Return requests, exchange processes, refund inquiries
Product Information
Email: hello@feminoir.com
Live Chat: Available during business hours
Topics: Size guidance, product details, styling advice, availability
Technical Issues
Email: hello@feminoir.com
Topics: Website problems, account access, payment issues
Social Media & Updates
Follow Us
Instagram: @feminoir - Daily fashion inspiration, customer features, new arrivals
TikTok: @feminoir - Style tips, behind-the-scenes content, trend alerts
Stay Connected
Email Newsletter: Subscribe for exclusive discounts, early sale access, and new collection previews
Website Updates: Check our website regularly for the latest collections and promotions
Alternative Contact Methods
Postal Address
For written correspondence or returns:
Feminoir
200 Collier Row Ln
Romford, RM5 3JB
United Kingdom
Please note: This address is for correspondence only. We do not operate a physical retail store or showroom.
Response Time Expectations
- General Inquiries: Within 24 hours (business days)
- Order Issues: Within 12-24 hours (business days)
- Returns/Refunds: Within 24-48 hours (business days)
- Technical Problems: Within 24 hours (business days)
- Live Chat: Immediate during operating hours
International Customers
While we currently ship only within the UK, international customers can contact us for future shipping availability updates and product information.
Complaints Procedure
If you're not satisfied with our initial response:
- Contact our Customer Service Manager: Mark your email "ATTENTION: MANAGER"
- Alternative Dispute Resolution: UK consumers can access the Online Dispute Resolution platform
- Trading Standards: You may contact your local Trading Standards office
- Regulatory Bodies: Report persistent issues to relevant UK consumer protection authorities
Business Information
Trading Standards Compliance: We operate in full compliance with UK consumer protection regulations
Data Protection: All customer data is handled in accordance with UK GDPR - see our [Privacy Policy]
Consumer Rights: We fully respect UK consumer rights - see our [Terms of Service]
Accessibility: We're committed to making our services accessible to all customers
Feedback & Suggestions
We value your feedback! Contact us at hello@feminoir.com with:
- Website improvement suggestions
- Product requests
- Service feedback
- Partnership opportunities
We're committed to providing excellent customer service and ensuring your complete satisfaction with Feminoir.